Technical Support
Quick steps for common connection problems.
Before calling
I have no internet
Unplug power from your indoor Wi-Fi router for 30 seconds. Plug it back in and wait three minutes.
My Wi-Fi name is missing
Confirm that the router has power. Check that the internet cable is connected to the WAN or Internet port.
The connection is slow
Test near the router and pause downloads or streaming on other devices. Speeds may decrease during congestion.
Contact support
To help us diagnose the issue, send a photo of the router, indicator lights, cables, and power adapter.